Free USA Shipping on Orders Over $120

We ship all US domestic orders within 1-3 business days

Returns & Refunds Policy

30-Day Return Policy

We offer a 30-day return policy from the date of delivery.

To qualify for a return:

• 
  The item must be unused
  
• 
  The item must be in original packaging
  
• 
  Proof of purchase is required
  

Non-Returnable Items

The following items cannot be returned:

• 
  Opened pet food or treats
  
• 
  Personalized products
  
• 
  Clearance or final sale items
  
• 
  Hygiene-related pet products
  

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

1. 
   Contact us within 72 hours of delivery
   
2. 
   Provide photos of the product and packaging
   
3. 
   We will arrange a replacement or full refund
   

Return Shipping

• 
  If the return is due to our error (damaged or incorrect item), we cover return shipping
  
• 
  If the return is due to customer preference, the customer pays return shipping
  

Refund Processing

Once we receive and inspect the returned item:

• 
  Refunds will be issued to the original payment method
  
• 
  Processing time: 5–10 business days